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Terms of purchase

The exchange and return of goods is carried out within 14 calendar days from the date of receipt of the order. The exchange and return of goods is carried out if the specified goods have not been used, their presentation, consumer properties, seals, factory labels, and original packaging are preserved, and if there is a document confirming the fact of purchase.

We reserve the right not to accept returned goods if they were delivered to our showroom after the 14-day period has expired, or if the goods to be returned are received with visible signs of use.

The rules for the return of goods purchased in the KATERINA KVIT online store are governed by the Law of Ukraine “On Consumer Protection”.

The fee for the delivery of goods for return or exchange depends on the responsibility of the client, in addition, customers outside Ukraine are responsible for taxes and duties.

Please make sure that all items returned are new, unused and that all KATERINA KVIT clothing tags are still attached. Returns that do not comply with our policy will not be accepted and will be sent to the sender.

You can exchange or return the item within 14 days from the date of purchase. In case of shipment from Ukraine, the postmark of Ukraine must be dated before the end of 14 days after the purchase.

Returns

After receiving the refund and confirming that the requirements for the returned goods are met, KATERINA KVIT will refund your money.

The money is returned in the same way as you paid for the order.

Please note that when paying by credit card, the repayment period depends on the policy of the card-issuing institution

Payment

Possible payment methods:

  • Credit card:
  • We accept cards from international banking systems Visa, Visa Electron, MasterCard, American Express, and Maestro

Payment procedure by credit card

After making a purchase decision, select the payment type “Bank card on the site” and click “Go to payment”. It will redirect you to the payment page.

Enter the following information on the payment page:

  • Card number
  • Card expiration date
  • CVV / CVC code

After that, information about the status of the payment will be displayed on the page

Delivery

Delivery within Ukraine is carried out by Nova Poshta or Ukrposhta, the cost is calculated depending on the weight and volume of the parcel.

Worldwide delivery:

-Is realized by “Nova Poshta International” or “DHL Express”.

The cost of delivery depends on the volume of the parcel and the destination.

Shipping is paid by the customer. Internal taxes and duties are not included. In most cases, you will have to pay the applicable taxes and duties to collect the parcel from customs.

Delivery time is from 3 to 27 business days.